The 16.2 releases for iOS and Desktop allow users of the Sales Pipeline to capture email conversations with their customers. When this is enabled an email address is automatically added to any outgoing email. When the customer hits 'Reply' their response will be automatically captured to the lead in the Sales Pipeline. In the Desktop Sales Pipeline this is represented via an 'In' and 'Out' icon in the Messages section. In the iPad it shows this with the green and grey conversation bubbles we are all familiar with.
It's also possible in the My Company screen to set up a different Email Reply template - in some cases it may be appropriate to remove the video component from your replies as you have already engaged the customer with your first email.
When you view a customer's reply within the Sales Pipeline it is possible to tap on their reply to continue the conversation using the 'Reply To Conversation' button. This will ensure the entire email dialogue between salesperson and customer is all contained within the Sales Pipeline.
Please note - in order to ensure our customers, have the opportunity to set up custom reply templates we will not turn on this functionality until it is requested via email@example.com
There is now a button on the LHS menu labelled Vehicle Registry. The Vehicle Registry is a quick way to view all the Test Drives completed at the dealership. The Vehicle Registry shows the following information;
⁕ Vehicle on Test Drive/Loan
⁕ Customer Details
⁕ The Type indicates the purpose that the vehicle has been loaned out for including Test Drive, Service, Employee and Sponsorship
⁕ Start Date when vehicle left the dealership
⁕ Whether the Test Drive or Loan Vehicle has been Completed or Not Completed - applying a banner and indicating whether the vehicle is physically at the dealership.
The Vehicle Registry will also show all of the Loan Car Forms completed so can be used as a quick, but comprehensive view showing where your vehicles are located.
With the new Vehicle Appraisal screen users will be able to view a screen with a summary of all the Trade In Appraisals at the dealership. Unlike the Sales Pipeline Dashboard which shows the vehicle on the lead that the Appraisal was completed, the Appraisal screen shows the vehicles that have actually been Appraised. This makes it easier to see a list of trade ins and works well with our new Appraisal Manager Approval functionality.
The screen defaults to show any Appraisals not yet approved by Managers, but you can change the view to see Approved Appraisals as well. There is also a filter to view only Appraisals against Open Leads or to also view Appraisals completed on leads Closed. If you have permission to view the lead clicking on the Appraisal will take you through to view the full Appraisal screen.
If you have questions about any of these features or wish to enable Email Conversations, please contact firstname.lastname@example.org
Do you use Test Drive Forms to keep track of your incoming and outgoing vehicles – even in situations where it’s not a sales opportunity? In 16.2 we release the new Loan Car functionality which allows dealerships to load Service, Sponsorship or Employee Loan Cars without the need to create a new lead – meaning your sales reporting is not skewed.
Download the Fact Sheet attached to find out more about Loan Car functionality
Want to create a Test Drive check in experience for your customers? AutoPlay now have purpose built Test Drive Kiosk stands available for purchase. The kiosks feature a card holder positioned perfectly to scan a business card or photograph a Drivers Licence.
Dealerships are using these Test Drive Kiosks to create a unique “check in” experience for customers completing Test Drives. Test Drive Kiosks come in two sizes designed to fit around your dealership needs. The Countertop Kiosk is the perfect size to sit on top of your reception desk, whilst the Pedestal Kiosk sits on its own wheel mounted plinth that can easily be positioned anywhere within the dealership.
Both sizes come with a lockable case and fit iPad Air.
The Kiosks are set up with a card holder positioned perfectly to line up with the iPad camera. When you are ready to scan a customer business card, or take a photo of their licence simply place the card in the holder and it will automatically be positioned in the right place in front of the camera with no adjustment required.
The Test Drive Kiosks help dealerships create a dedicated Test Drive experience and streamline the collection of customer data when recording Test Drives. Contact AutoPlay on email@example.com to order the Countertop or Pedestal Kiosks.
Countertop Kiosk Complete $1,200.00 + GST including iPad Air*
Pedestal Kiosk Complete $1,550.00 + GST including iPad Air*
Countertop (Kiosk Only) $450.00* + GST
Pedestal (Kiosk Only) $800.00* + GST
*Both Countertop and Pedestal Kiosks can be provided with either iPad Air Cellular or iPad Air 2 wi-fi only
AutoPlay Sales Pipeline is a pre-sales lead management tool designed for dealerships, dealer groups and automakers