Australian dealerships are now able to run vehicle lookups through MotorWeb within the Appraisal screen in the AutoPlay Sales Pipeline.  Vehicle look ups cost $0.64AUD + GST for each successful lookup, which populates some vehicle fields on the Appraisal Form.  To find out more about this function you can view the How To Guide HERE.  To sign up for this function please email support@autoplay.co.nz

• Fixed a bug with accessing reporting, hitting refresh and refining your report from within the iPad App.
• We’ve added an option to restrict the Lead Dashboard to show only the ‘First 100’ leads returned by the filters.  If your experiencing slow performance this option will help speed up the Dashboard for you.  Contact support@autoplay.co.nz to enable this role.
• Added the VIN and Chassis fields to the Listing screen for the Motor Home/Caravan Listing Type.
• Changed references to ‘Toyota Certified Imports’ to ‘Toyota Certified’.
• Added a new Assistance Request Status for ATECO called ‘Conditional’.
• Fixed a bug in the Vehicle Appraisal Dashboard where the date range filter was not picking up the right records within the selected date range under certain circumstances.
• When a lead is ‘Closed – Won’ AutoPlay will now automatically mark the lead as ‘Sold’ as well – making it easier to understand in reporting.
• Tidied up error messages displayed when the device has no internet connection.
• The iOS Apps will now allow users to edit Accessories on a Write Up Form, or Reconditioning Items on an Appraisal Form after the initial form has been created (Note – this brings it into line with the current Desktop application).
• On the iPhone app it is now possible to edit the Notes field within the Test Drive or Loan Car Forms.
• Assorted improvements to In-Market Leads functionality.  View a full breakdown of this function HERE;
  • After selecting ‘Ignore’ on a matching In-Market Lead, the app no longer automatically closes the window displaying all your possible matches.
  • In-Market Leads – we can now stop this function from running on selected yards by removing the yards from the ‘In Market Leads’ role settings.
  • Changes to “Brochureware” yard listings no longer appear in the In-Market Leads dashboard.  Leads with “brochureware” listings will still be matched against new listings/price decreases if the criteria matches.
  • When an In-Market Lead is triggered by a Price Decrease, the previous price will now be displayed on the matching In-Market Leads record.
  • Within the in-Market Lead matching screen the lead Yard is now displayed.
  • When an In-Market Lead is triggered by a Price Decrease, there is now a separate option to ‘Schedule Follow Up’ on leads with this exact vehicle against them.
  • After adding a New Listing as the Primary or Secondary Listing on a matching In-Market Lead, a calendar event is automatically created for today +24 hours so users will know to follow up with the customer about the new listing.
    
  • After actioning a matching In-Market Lead by adding the listing or scheduling follow up, the user will be automatically taken to the relevant Lead within the Dashboard – instead of having to manually search for the lead they were just working on.
    
  • Added a new filter on the In-Market Leads dashboard to restrict the visible leads via Interest (Hot, Warm and Cold)
    
  • Made considerable improvements to the speed that matching In-Market Leads are displayed – particularly on Desktop.

​At AutoPlay we frequently get asked what is best practice - both when it comes to using the AutoPlay suite of products and also in the broader sense of managing leads.  In response to this we've come up with a couple of flow charts that sum up how we believe a lead should be managed from start to finish.

Click on the image below to open a PDF file.

If you would like to talk to AutoPlay on what we believe Sales People and Sales Managers should be doing on a Daily, Weekly or Monthly basis please contact us on (+64) 9 361 1505.  We have other Best Practice Guides that cover these topics and are available upon request for AutoPlay customers. 

​If you have any questions about these best practice documents, or would like to organise training in your dealership please contact support@autoplay.co.nz to arrange.

Despite dealership websites overtaking Trade Me as the number one source of Leads, Test Drives and Sales – Trade Me is still NZ’s number one third party listing site and accounts for a reasonable portion of a dealerships online leads. 

The AutoPlay Support Team frequently gets calls from dealerships confused about why their listings have not made it to Trade Me.  Below is a quick checklist of things you need to know to make sure your listings get on to Trade Me first time, every time.

·         The listing must have a Year, Make, Model, Price, Transmission and Body Type
·         The listing Transmission and Body Type need to match Trade Me’s list of pre-defined options.  Trade Me do have a mapping table to map different Transmission or Body Types, but the further from their defined list the higher chance your listing will be frozen
·         The listing Make and Model must match Trade Me’s list of Makes and Models – if your Model doesn’t exist then you need to contact Trade Me to request it is added
·         The listing Body Type selected must match the Make/Model – you cannot load a Hilux as a Hatchback
·         The listing requires 1 of Chassis, VIN or Rego
·         The listing must not reuse a stock number
·         The listing Odometer cannot go backwards
·         The listing cannot contain special HTML characters
·         The listing cannot have any contact info/url’s etc anywhere within the listing – this includes on the images
·         The listing must have at least 1 image
·         If using Trade Me Super Feature the listing must have at least 3 photos

Follow these basic rules and you should find all your listings make it on to Trade Me at the first attempt and don’t get frozen.  If any of these rules are not followed it can cause delays with the listing making it to be live on the site, as Trade Me staff will need to get involved to review the listing.
​
AutoPlay offer a full range of Data Management services including populating stock pages on your website and exporting to third party portals.  If you have any questions about AutoPlay’s data management services contact us on +64 (09) 361 1505.

Make sure to check in next month to find out the top sources of Leads, Test Drives and Sales for dealerships in August.  Lead Source reports are just one of the reports available to dealerships and OEM’s who use AutoPlay Sales Pipeline.  To find out more about the range of reports available via AutoPlay contact us on sales@autoplay.co.nz or +64 9 361 1505. ​