After a quiet December 2019, January saw a return to normalcy with Leads increasing by 17.6% and Test Drives increasing by 15.9% from December 2019 to January 2020 as dealers returned to work and the focus on generating leads was renewed. Despite these notable increases, January 2020 was still a quiet month for Sales with only a small 0.2% increase from month-to-month. With such increases in Leads and Test Drives it is highly likely that next month we will see a flow on effect to Sales despite the short calendar month in February.
A large reason for the jump in Leads from December to January was that ‘Web – Dealer’ leads increased massively by 41% - making leads from the dealer’s own website once again the most common source of leads. Leads from 3rd party sites also increased with ‘Web – Dealer’ leads increasing by 11% from December. ‘Brand’ leads remain the third most common source of leads for NZ franchise dealers and after decreasing by 26.4% in December, rebounded to increase by 24.7% in January.
With Test Drives increasing by 15.9% in January we saw increases across the board in Test Drive sources in January. In particular the ‘Direct’ source saw a significant increase of 23.4% - making it the most common source of Test Drives in January (up from 3rd in December). This seems to indicate that customers visited dealerships more often in January as ‘Web – Classifed’ (up 9.6%) and ‘Web – Dealer’ (up 16.5%) both increased by smaller margins.
Sales only increased by 0.2% in January, and this was mirrored by the top source of sales – ‘Web – Classified’ which also marginally increased (up 0.3%). Despite sales increasing overall from December, sales attributed to ‘Web – Dealer’ and ‘Repeat’ sources decreased significantly by 13.2% and 10.3% respectively. It will be interesting to watch this space in February to see if sales from this source rebound – something likely for ‘Web -Dealer’ leads which are now the most common source of leads in NZ.
Make sure to check back next month to see the top sources of leads, test drives and sales in February 2020
AutoPlay Sales Pipeline is a pre-sales lead management tool designed for dealerships, dealer groups and automakers