Welcome to 2019! The December results are in and with public holidays and the general December slowdown it was a quiet month across the board for AutoPlay customers. Overall the volume of leads captured or loaded by AutoPlay customers was down 11.3%. There were 9.7% fewer Test Drives and Sales were down 11.2%. Given AutoPlay has a significant market share of franchise dealers in NZ, this represents a pretty sizeable downturn for the month.
‘Web – Classified’ was the only Lead source that bucked the trend with an increase of 0.9% in the number of leads captured in December 2018, vs November 2018. This is to be expected as whilst the discipline of manually loading leads can lapse around the holiday period, electronic leads from the likes of Trade Me, AutoTrader and Driven are automatically captured to dealers AutoPlay Sales Pipeline. The ‘Web – Dealer’ source dropped by 9.8% and although still accounting for the third most leads, ‘Brand’ leads dropped by 38.8% as head office marketing drove fewer leads to dealers.
With the overall volume of Test Drives recorded dropping by 9.7% month to month, it’s not surprising that in December Test Drives attributed to most sources took a hit. Test Drives from ‘Web – Dealer’ decreased by 1.3% and ‘Direct’ Test Drives fell by 3.2%. As with Leads, the ‘Web – Classified’ source again bucked the trend an increased by 1.6% in December.
Mirroring the slowdown in Leads and Test Drives, dealers recorded fewer sales across the board in December 2018. ‘Web – Dealer’ continues to be the number one source of sales despite decreasing by 4.7% from the previous month. ‘Web – Classified’ decreased by 7.2% and sales attributed to ‘Repeat’ customers also fell by 12.9% in December.
Make sure to check back in February to see whether the volume of leads bounced back in January 2019. To find out more about the range of reports available via AutoPlay contact us on firstname.lastname@example.org or +64 9 361 1505.
AutoPlay Sales Pipeline is a pre-sales lead management tool designed for dealerships, dealer groups and automakers