Online Chat plug-ins are becoming more and more common in both NZ and Australia. Online Chat allows a dealership to have someone on hand to communicate with potential customers whilst they are on the dealers website. This provides the customer with instant answers to any questions they may have, and doesn't force them to pick up the phone or email the dealership until they are ready.
At AutoPlay we recently had the opportunity to meet with Drive Chat - one of the leading players in the online chat space. Watch the video below to find out more about Drive Chat.
Dealers spend a lot of money marketing their website so it's important that every one of those leads is maximised. Drive Chat engages passive visitors to your website and converts them to active customers. After installing Drive Chat on their website, on average Drive Chat customers report an increase of 20%-30% in enquiry levels.
Drive Chat leads can be automatically captured to AutoPlay and mapped in as a lead - complete with a copy of the conversation between your Drive Chat agent and potential customers. This makes it easy for your sales team to start managing these conversations once Drive Chat has converted them to leads - all without having to manually re-enter any lead details.
To find out more about Drive Chat visit https://drivechat.com.au/
If you already use Drive Chat and would like to capture these leads to AutoPlay Sales Pipeline contact firstname.lastname@example.org to get the ball rolling.
AutoPlay Sales Pipeline is a pre-sales lead management tool designed for dealerships, dealer groups and automakers